Helping you access the seniors support services you need in Mississauga
Are you noticing changes in your health?
Are you worried about an elderly loved one?
Are you unsure of where you can go for help?
Navigating the Ontario healthcare system can be challenging. We can help.
I would like to refer myself.
I am a service/health care provider.
Connecting you and your loved one with care at home and in the community.
The Mississauga Health Seniors Navigation Portal helps older adults continue to live well at home by connecting you to health care providers in Mississauga, before your health becomes an emergency.
Whether you are concerned about your health, or the health of a loved one, our team is here to support you.
After reaching out to us, you will be paired with an expert Care Navigator who will help connect you to the services you need and support you through the process.
Who is eligible?
Our services are designed for older adults and caregivers within Mississauga.
Older adults 65+
older adults who have had a recent change in health condition or require additional supports
or their caregivers
caregiver burnout is common; we support all professional and family caregivers
living in Mississauga
the person requiring care must live within Mississauga / Malton city limits
who need help at home
we can connect you to services like meal deliveries, respite, or transportation to a medical appointment
The Mississauga Health Seniors Navigation Portal is not a crisis or emergency service. If you need immediate help please go to the nearest emergency department or call 911.
Ready to get started?
Connecting you to help
Complete a 5-minute questionnaire
Click the 'Get Started' button below to answer a few questions. This will take less than 5 minutes, and will help us understand your needs, or the needs of your loved one.
Depending on your results, you might be directed to book an appointment with a Care Navigator, or directly with a community support provider. You will receive an email confirmation once your appointment is booked.
Attend your phone appointment
Care Navigator appointments:
Clients with complex needs will meet with a Care Navigator to discuss your questionnaire results and ask additional questions.
Community Provider appointments:
An intake staff member will share more information about the program you've been matched with to confirm it's a good fit.
No need to repeat your story; the provider will have a copy of the information you shared through the questionnaire.
After your first call,
you may be:
Set up with an online care plan on the Careteam platform, where you
can see what needs to be done, find relevant resources, and collaborate with your family members and health care providers.
Connected to one or more community support services that can help provide wraparound care for you or your loved one. Additional intake appointments may be coordinated at this time.
Different services to best meet your needs.
Meals and Food Security
Get nutritious, affordable meals delivered to your home, along with a friendly check-in to support health, safety, and independence.
Transportation Services
Find reliable rides for medical appointments, errands, and community outings to help you stay active and connected in Mississauga.
Caregiver Support
Access respite, support groups, and tools designed to help caregivers reduce stress, find guidance, and maintain their own well-being.
Adult Day Programs
Discover in-person and virtual programs that offer social activities, supervision, and engagement—while giving caregivers a needed break.
Personal Support at Home
Learn about private home-care options such as personal care, housekeeping, respite, and in-home support to help you stay safe at home.
Alzheimer’s & Dementia Support
Find education, navigation, and emotional support for people living with dementia and their caregivers, from the earliest signs through every stage.
Tell your story once.
Our innovative self-screening questionnaire will gather information about your health needs, which will help our navigators match you with services that promote healthy aging, timely care and caregiver support. With a user-friendly interface and streamlined care navigation solution, we ensure equitable access and informed healthcare planning for all clients. Our commitment to collaborative care guarantees safe and accessible navigation for everyone.
Book an appointment to start your care plan
We strive to offer easy, equitable access to services, informed health care planning, and smoother care transitions across your care needs.
Reduced need to repeat your health story to multiple clinicians
Access to more immediate and relevant care
Increased transparency for people on waitlists
Know who is going to help you, and when
What areas do you serve?
Our navigators can connect you to a wide variety of services such as:
- Meals on Wheels
- Personal Support Services
- Housekeeping
- Transportation
- Day Programs
- Friendly Calls
- Exercise Programs
Is there a fee for these services?
Our navigation services are free for anyone living in the Mississauga region. There may be a fee for the services you are directed to, as this is determined by each organization providing services.
How do I connect with a Care Navigator?
Start QuestionnaireTo book an appointment with a Care Navigator, start by filling our this 5-minute questionnaire.
What happens after I complete the questionnaire?
After you complete the questionnaire, you may be invited to book a phone appointment with a Care Navigator. The Care Navigator will call you at your chosen appointment time to help determine what services will be best for you. The Care Navigator will then send a referral on your behalf to the services you need, and the organizations providing these services will be in touch with you directly.
Collaborating across the care team
Our online tools make it easy for you and your service providers to see all the care you are receiving, in one place. This makes ongoing communication across the care team simple and enables smoother care transitions and transparency across both health care professionals and family members.
Trusted Partners
Services are delivered through a number of partner agencies in the City of Mississauga.
Digital tools are enabled for integrated care for older adults and their caregivers.
